Sidekick aim chat1/25/2024 ConnectWise also provides documentation modules with semantic search capabilities for more relevant information retrieval. AI is utilized across sales modules, finance modules, agreements and invoicing, project management modules, and time management modules to drive efficiency and resource optimization. The aim is to make every organizational role more efficient, from technicians to service managers, sales and marketing, and owners. The bot centralizes information access within Microsoft Teams and facilitates streamlined updates for all teams.ĬonnectWise Sidekick delivers millions of AI-powered predictions daily across ConnectWise's suite of solutions. By streamlining ticket management, ConnectWise Sidekick enables technicians to work efficiently and effectively. It automates triage, summarization, and resolution suggestions, resulting in faster service ticket resolution times and consistent exceptional customer experiences. ConnectWise Sidekick is the only purpose-built solution that provides value for every persona/role across the TSP.”ĬonnectWise Sidekick is a purpose-built tool for the IT channel that enhances business efficiency through hyperautomation and AI. ![]() “We are enabling more intelligent and more innovative ways for TSPs to support and drive greater satisfaction to SMBs. “Imagine a world where manual tasks fade, and customer issues are met with seamless responses and without the need to add more resources-this is the power of ConnectWise Sidekick,” said Raghu Bongula, Chief Technology Officer at ConnectWise. ![]() By prioritizing daily tasks and addressing critical problems first, ConnectWise Sidekick increases team productivity and optimizes operations. It automates tasks such as generating PowerShell scripts, ticket categorization, summarization, providing resolutions, and automated responses to end users. ConnectWise Sidekick is immediately available across Business Management and Unified Monitoring & Management solution portfolios.ĬonnectWise Sidekick leverages ConnectWise's proprietary generative AI models and industry-leading large language models to enable TSPs and their SMB clients to utilize natural-language prompts for automation and time-saving. ![]() (November 9, 2023) - At the largest technology conference in the IT channel ecosystem for technology solution providers (TSPs), ConnectWise, the world’s leading software company dedicated to the success of TSPs, unveiled ConnectWise Sidekick™, an innovative AI companion designed to enhance efficiency and ingenuity for TSPs and small and medium-sized businesses (SMBs).
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